Privacy Policy

Website : https://www.biddingsupport.com
Effective Date : November 4, 2026
Last Updated : November 4, 2026

1. Introduction

Welcome to BiddingSupport.com. We respect the privacy of our website visitors, customers, business partners, and individuals who contact us.

This Privacy Policy explains how BiddingSupport.com collects, uses, stores, processes, protects, and shares personal and business information when visitors access our website, submit enquiries, communicate with us, or use our tender consultancy and support services.

By accessing our website or voluntarily submitting information through our contact forms or other communication channels, you acknowledge this Privacy Policy.

2. Information We Collect

Depending on your interaction with our website and services, we may collect the following categories of information.

2.1 Personal Information

Full name.
Contact number and WhatsApp number.
Email address.
Business or residential address, where provided.
Other contact information voluntarily submitted by visitors.

2.2 Business Information

Company or business name.
Business registration information.
GST and PAN details, where required for a requested service.
MSME/Udyam registration information.
Business category and nature of activities.
Manufacturer, supplier, contractor, or service provider details.

2.3 Tender and Service-Related Information

When customers request tender-related assistance, we may receive :

Tender reference numbers and tender requirements.
Technical and financial documents.
Work orders and experience certificates.
Turnover and financial statements.
Product catalogues and technical specifications.
GeM seller profile information.
Vendor registration documents.
OEM and brand-related documents.
DSC-related application or configuration information, excluding secret authentication credentials.

2.4 Technical and Website Information

When visitors access our website, certain technical information may be collected automatically, including :

IP address.
Browser type and version.
Device and operating system information.
Pages visited and browsing activity.
Referral sources.
Date and time of website access.
Approximate location derived from technical information.

This information may be collected through server logs, security technologies, cookies, and analytics services.

3. How We Collect Information

We may collect information through :

Website enquiry and contact forms.
Telephone calls and WhatsApp communications.
Email correspondence.
Customer service engagements.
Documents voluntarily shared by customers.
Website cookies and analytics technologies.
Automated security and spam prevention systems.
Other lawful business communication channels.

We collect only information reasonably relevant to the enquiry, requested service, or applicable business purpose.

4. Purpose of Information Collection

We may use collected information for the following purposes :

Responding to customer enquiries.
Providing tender consultancy and bidding support services.
Preparing tender document checklists.
Reviewing preliminary tender eligibility requirements.
Providing GeM registration and bidding assistance.
Assisting with vendor enrollment and registration.
Coordinating DSC-related services and technical support.
Preparing and organizing customer documents.
Communicating service updates and important deadlines.
Processing payments and maintaining business records.
Preventing fraudulent enquiries, spam, and unauthorized website activities.
Improving website performance and user experience.
Maintaining security and resolving technical issues.
Complying with applicable legal and regulatory obligations.

We will not intentionally use personal information for purposes unrelated to the purpose for which it was collected, except where permitted or required by applicable law.

5. Contact Forms and Enquiry Information

When visitors submit an enquiry through our website, we may collect the information entered in the form, including name, contact number, email address, and enquiry details.

This information is used to :

Respond to the enquiry.
Understand the customer's requirements.
Provide relevant service information.
Prepare quotations where requested.
Follow up on service-related communications.

We may use automated security mechanisms, including Cloudflare Turnstile where configured, to prevent spam, fraudulent enquiries, and automated form submissions.

Submitting an enquiry does not automatically create a service agreement or guarantee acceptance of the requested service.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, security, analytics, and performance.

These technologies may include :

Essential cookies required for website functionality.
Security cookies and automated abuse prevention technologies.
Analytics cookies used to understand website traffic and visitor behaviour.
Preference-related technologies, where applicable.

We may use Google Analytics or similar analytics services to understand website usage and improve our content and services.

Third-party services may process technical information in accordance with their own privacy policies.

Visitors can manage cookies through their browser settings and any consent controls provided on the website. Disabling certain cookies may affect some website features.

7. Sharing of Information with Third Parties

We do not sell customers' personal information as a business activity.

However, information may be shared with third parties where reasonably necessary for providing services, operating the website, or complying with applicable law.

Such third parties may include :

Government tender portals and procurement authorities.
Government e-Marketplace (GeM), where relevant.
Digital Signature Certificate providers.
Website hosting and infrastructure providers.
Email and communication service providers.
Analytics and website security providers.
Payment gateways and financial service providers.
Professional advisers and authorized service partners.

Information will be shared only to the extent reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

8. Tender Documents and Business Confidentiality

Customers may provide confidential business documents for tender preparation, registration, eligibility review, or other consultancy services.

We take reasonable measures to protect such information and restrict access to authorized persons who require it for the relevant service.

Customers should:

Share only documents relevant to the requested service.
Ensure they are authorized to share documents belonging to their business or other parties.
Avoid sharing passwords, OTPs, DSC PINs, private keys, or other authentication secrets.
Verify that documents are sent through appropriate communication channels.

We do not request customers to disclose sensitive authentication credentials through ordinary website enquiry forms.

9. Data Storage and Security

We take reasonable technical and organizational measures to protect information against unauthorized access, accidental loss, misuse, alteration, or disclosure.

Depending on the nature of the information and the systems used, these measures may include :

Access restrictions.
Website security measures.
Spam and abuse prevention systems.
Secure communication practices.
Restricted access to customer documents.
Reasonable data backup and maintenance procedures.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Visitors and customers are responsible for maintaining the security of their own devices, accounts, passwords, and authentication credentials.

10. Data Retention

We retain personal and business information only for as long as reasonably necessary for :

Responding to enquiries.
Completing requested services.
Maintaining customer and transaction records.
Meeting applicable legal and regulatory requirements.
Resolving disputes.
Preventing fraud and misuse.
Establishing or defending legal claims.

When information is no longer required for a legitimate purpose, it may be deleted, anonymized, or securely disposed of, subject to applicable retention requirements.

11. Customer Rights and Privacy Requests

Subject to applicable law and the commencement of relevant legal provisions, individuals may have rights concerning their personal information, including :

Requesting information about the processing of their personal data.
Requesting correction of inaccurate information.
Requesting deletion where legally applicable.
Withdrawing consent where processing is based on consent.
Raising privacy-related complaints.
Exercising other rights available under applicable data protection laws.

Requests may be submitted through our official contact page.

We may need to verify the identity of the requester before processing a privacy-related request.

12. Third-Party Websites

Our website may contain links to external websites, including GeM, government departments, e-procurement portals, payment gateways, and other third-party services.

We do not control the privacy practices, security measures, or content of external websites.

Visitors should review the privacy policies of those websites before providing personal or business information.

13. Children's Privacy

Our website and tender consultancy services are intended primarily for businesses, manufacturers, suppliers, contractors, and adult professionals.

We do not knowingly seek personal information from children in connection with our business services.

If we become aware that personal information has been collected from a child in circumstances where such collection is not legally permitted, we will take appropriate steps in accordance with applicable law.

14. International Data Processing

Certain third-party service providers used for hosting, analytics, security, or communication may process information through systems located outside India.

Where information is transferred or processed internationally, we will follow applicable Indian legal requirements and relevant restrictions or safeguards.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our website, services, business practices, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated effective or last-updated date.

Visitors are encouraged to review this page periodically.

16. Contact and Privacy Enquiries

For questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of personal information, please contact us through our official channels.

Business Name : Bidding Support
Website : https://www.biddingsupport.com
Phone : +91 92760 83333
WhatsApp : +91 92743 15555
Contact Page : https://www.biddingsupport.com/contact

By using our website or voluntarily providing information through our communication channels, you acknowledge that you have read this Privacy Policy.