Terms And Conditions

Website : https://www.biddingsupport.com
Business Name :Bidding Support
Effective Date : November 4, 2026
Last Updated : November 4, 2026

Welcome to BiddingSupport.com. These Terms & Conditions and Service Policy govern your access to and use of our website, information, consultancy services, tender-related assistance, and other services offered through BiddingSupport.com.

By accessing this website, submitting an enquiry, requesting a quotation, or engaging our services, you acknowledge that you have read and understood these terms and agree to comply with the applicable conditions.

If you do not agree with these terms, please discontinue using our website and services.

1. About Our Services

BiddingSupport.com provides professional consultancy, documentation assistance, technical guidance, and administrative support for businesses participating in government and private tendering processes.

Our services may include:

Government and private tender searching and information.
Tender document downloading and review.
Tender eligibility checking and preliminary assessment.
Tender documentation and checklist preparation.
Government e-Marketplace (GeM) registration assistance.
GeM product and service catalogue assistance.
GeM bid participation and submission support.
Vendor enrollment and department registration assistance.
Digital Signature Certificate (DSC) assistance.
DSC installation, configuration, and troubleshooting.
Technical and financial bid preparation assistance.
BOQ assistance and document organization.
Online e-tender filling and submission assistance.
Tender result and awarded tender information.
Tender-related technical support and guidance.

The availability, scope, and pricing of each service will depend on the specific requirements of the customer and the agreed service engagement.

2. Nature of Our Business

BiddingSupport.com is an independent private tender consultancy and support service provider.

We are not a government department, government procurement authority, tender issuing authority, or owner/operator of the Government e-Marketplace (GeM) or any other government e-procurement portal.

We are not authorized to influence tender evaluation, technical qualification, financial evaluation, L1 selection, contract allocation, or government procurement decisions.

All final decisions regarding tender eligibility, bid acceptance, vendor registration, GeM approval, and contract awards are made by the respective government department, procurement authority, or portal.

3. Tender Information and Accuracy

We make reasonable efforts to provide relevant tender information and assistance based on available sources. However :

Tender information is collected from government portals, departmental websites, procurement platforms, and other available sources.
Tender details, submission dates, eligibility conditions, technical specifications, and other requirements may change.
Tender authorities may publish corrigenda, amendments, extensions, or cancellations without prior notice to us.
We do not guarantee that every published tender opportunity is complete, current, error-free, or suitable for every customer.
Customers must independently verify important tender details through the official tender portal or issuing authority before participation.
Any tender summary, notification, or preliminary eligibility assessment provided by us is for informational and assistance purposes

Customers are responsible for checking the latest tender documents and amendments before submitting a bid.

4. Tender Eligibility and Bid Qualification

Our tender eligibility checking and documentation review services are based on the information and documents supplied by the customer and the requirements available in the relevant tender.

Our review does not constitute official eligibility approval or confirmation by the tendering authority.

The customer is responsible for ensuring that :

Their business meets all mandatory eligibility conditions.
Their experience, turnover, technical capacity, and financial qualifications are genuine and sufficient.
All required registrations and certificates are valid.
Their products or services comply with the tender specifications.
They understand the tender's commercial and contractual conditions.

We shall not be responsible for rejection arising from the customer's failure to satisfy mandatory tender requirements or from decisions made by the tendering authority.

5. Customer Responsibilities and Document Submission

Customers must provide accurate, complete, genuine, and legally valid information and documents required for the requested service.

Depending on the tender or registration process, documents may include :

PAN and GST registration.
Business registration or incorporation documents.
Udyam/MSME registration certificates.
Bank details and financial documents.
Turnover certificates and audited statements.
Experience certificates and previous work orders.
Product catalogues and technical specifications.
OEM authorization documents.
Digital Signature Certificate details and related information.
Affidavits, declarations, undertakings, and other tender-specific documents.

Customers agree that :

All submitted information and documents are genuine and accurate.
They have the legal right to share the documents with us for the requested service.
They will not provide forged, altered, misleading, or unauthorized documents.
They will promptly provide additional information when reasonably required.
They will review all prepared documents before final submission.

We reserve the right to decline or discontinue assistance if documents appear fraudulent, misleading, incomplete, or inconsistent with the applicable requirements.

6. Tender Preparation and Submission Authorization

For tender filling and bid submission services, customers must provide the necessary information, documents, and instructions within the agreed timeframe.

Before final bid submission :

Customers must review the technical bid and supporting documents.
Customers must independently verify the financial bid, BOQ, quantities, rates, taxes, and other commercial details.
Customers must verify the tender fee, EMD, and applicable exemptions.
Customers must confirm that all declarations and undertakings are correct.
Final submission must be performed only after the customer's authorization.

Where we assist with final online submission, the customer must provide explicit confirmation before the submission action is completed.

Once a bid is successfully submitted, changes, withdrawals, or modifications may be restricted by the concerned portal and tender authority.

We cannot guarantee that a submitted bid can be modified, withdrawn, or corrected.

7. Financial Bid and BOQ Responsibility

The customer is solely responsible for the commercial and financial decisions associated with tender participation.

This includes :

Product or service pricing.
Quoted rates and quantities.
GST and other applicable taxes.
Transportation and installation charges.
Labour and operational costs.
Profit margins.
EMD and tender fee payments.
Financial commitments and contractual obligations.

We may provide formatting, calculation, and technical assistance based on customer instructions. However, the customer must verify and approve all financial information before submission.

We do not independently determine or guarantee the profitability or commercial suitability of any bid.

8. GeM Registration and Government Portal Services

Our GeM-related assistance may include seller registration guidance, catalogue assistance, bid participation, product listing, OEM-related documentation guidance, and portal support.

Customers acknowledge that :

GeM operates independently under the applicable government framework.
Registration and approval requirements may change.
Portal verification and approval are controlled by GeM and the responsible authorities.
Product listing, catalogue publication, brand approval, and OEM authorization are subject to applicable GeM requirements.
We cannot guarantee registration approval, catalogue approval, bid acceptance, or order allocation.

The same principles apply to other government and departmental e-procurement portals.

9. Vendor Registration and Enrollment

We may assist customers with vendor enrollment and registration on government departments, PSUs, and other procurement portals.

The customer must provide genuine documents and satisfy the registration conditions of the relevant department.

Registration fees, department charges, security deposits, and other official charges, where applicable, are determined by the respective authority.

We do not control the approval timeline or registration decision of any government department.

10. Digital Signature Certificate (DSC)

We may provide assistance relating to Digital Signature Certificates, including applicable DSC procurement guidance, installation, USB token configuration, portal registration, and technical troubleshooting.

Customers are responsible for :

Providing accurate applicant information.
Completing applicable identity verification.
Maintaining control of their DSC and USB token.
Protecting their DSC PIN and private credentials.
Using their DSC only for authorized purposes.
Renewing or replacing certificates when required.

Customers must not share their DSC PIN, OTP, private keys, or other sensitive authentication credentials with unauthorized persons.

Where remote technical support is provided, customers should remain in control of their system and supervise the session.

We are not responsible for unauthorized use resulting from the customer's disclosure, loss, or compromise of credentials.

11. Technical Support and Remote Access

Certain services may require remote technical assistance to configure browsers, install DSC components, troubleshoot portal errors, or perform system settings.

Customers agree that :

Remote access will be undertaken only with their permission.
They should close unrelated confidential files and applications before a remote session.
They should supervise the remote session.
They must not permit unauthorized use of their systems or credentials.
They may terminate remote access when assistance is completed.

We do not guarantee uninterrupted operation of third-party websites, browsers, operating systems, internet connections, DSC devices, or government portals.

Technical problems caused by external systems or third-party software may be outside our control.

12. Fees, Payments and Official Charges

Service fees will be communicated to the customer through an applicable quotation, written communication, invoice, or other agreed arrangement.

Unless otherwise agreed:

Customers must pay the agreed professional service charges.
Government fees, tender fees, EMD, department charges, DSC charges, and third-party expenses are separate wherever applicable.
Customers are responsible for verifying the official payment instructions and making payments to the correct authority.
Additional work outside the agreed scope may attract additional charges after communication with the customer.
Payment deadlines and payment methods will be communicated during the service engagement.

We do not collect or hold government deposits on behalf of procurement authorities unless a separate, expressly agreed arrangement applies.

13. Cancellation, Refunds and Service Discontinuation

Customers wishing to cancel a service must communicate their request through our official contact channels.

Cancellation and refund eligibility will depend on :

The nature of the service.
Work already completed.
Third-party charges or expenses already incurred.
Whether any official application, registration, or bid submission has already been processed.
The cancellation and refund conditions communicated at the time of engagement.
Applicable consumer protection and other laws.

Any refundable amount, where applicable, will be assessed after considering the actual work performed and non-recoverable expenses.

Government fees, tender fees, EMD, DSC charges, and third-party payments are subject to the refund rules of the respective authority or service provider.

We reserve the right to discontinue a service if the customer provides false information, fails to provide essential documents, requests unlawful assistance, or fails to meet agreed payment conditions.

14. No Guarantee of Tender Success

BiddingSupport.com provides consultancy, administrative, documentation, and technical assistance.

We do not guarantee :

Tender qualification.
Technical bid acceptance.
Financial bid acceptance.
L1 status.
Successful tender award.
Government purchase orders.
GeM registration or OEM approval.
Vendor enrollment approval.
Successful completion of vendor assessment.
Contract allocation or business revenue.

Tender evaluation and award decisions are entirely within the authority of the concerned procurement organization.

Professional assistance may help customers organize their participation and reduce avoidable procedural mistakes, but it cannot guarantee a particular outcome.

15. Third-Party Websites and External Services

Our website and services may refer to or interact with third-party platforms, including :

Government e-Procurement portals.
Government e-Marketplace (GeM).
State procurement portals.
Railway and PSU tender portals.
Departmental websites.
Digital Signature Certificate providers.
Payment gateways.
Remote support software providers.
Other external websites and services.

These platforms operate independently and have their own terms, privacy policies, technical requirements, and service conditions.

We are not responsible for third-party website downtime, changes in portal procedures, payment gateway failures, external security incidents, or decisions made by third-party organizations.

Customers should review the applicable third-party terms before using those services.

16. Website Content and Intellectual Property

All original content published on BiddingSupport.com, including :

Website text and service descriptions.
Blog articles and educational materials.
Graphics, photographs, and original images.
Website design and branding.
Logos and visual elements.
Original guides, checklists, and informational resources.

is protected by applicable intellectual property and copyright laws, subject to third-party rights.

Visitors may access and use publicly available content for personal and informational purposes.

Without prior written permission, visitors must not :

Copy or republish substantial portions of website content.
Reproduce original articles on another commercial website.
Sell or commercially redistribute our original materials.
Copy our branding or impersonate our business.
Use our content in misleading advertisements.
Remove copyright notices or source attribution.

Limited quotations and references must provide appropriate attribution and a link to the original source.

Our separate AI Usage Policy provides additional conditions for AI systems and automated content services.

By using our website or voluntarily providing information through our communication channels, you acknowledge that you have read this Privacy Policy.

17. Privacy and Confidentiality

We may collect information voluntarily submitted through enquiry forms, telephone calls, emails, WhatsApp communications, and service engagements.

Such information may include :

Name and business name.
Contact number and email address.
Business address and location.
Tender requirements and business information.
Documents submitted for requested services.
Communication and service-related records.

We use such information to respond to enquiries, provide requested services, coordinate customer engagements, and maintain necessary business records.

We take reasonable measures to protect customer information from unauthorized access, disclosure, or misuse.

Customers should not submit passwords, DSC PINs, OTPs, private keys, or other authentication secrets through ordinary enquiry forms or unsecured communication channels.

Personal information may be shared with relevant third-party service providers or authorities only where reasonably necessary for the requested service, authorized by the customer, or otherwise permitted or required by law.

For further information, customers should refer to our Privacy Policy, where published.

18. Confidentiality of Customer Documents

Documents and business information provided for tender-related assistance will be treated as confidential business information, subject to applicable law and the agreed service requirements.

We will use such information for the purpose of providing the requested service and related administrative activities.

Customers must ensure that they are authorized to provide documents belonging to their company, employees, partners, manufacturers, or other third parties.

Confidentiality obligations do not apply to information that is already publicly available, independently obtained lawfully, or required to be disclosed under applicable law.

19. Limitation of Liability

We make reasonable efforts to provide services carefully and professionally. However, to the extent permitted by applicable law, BiddingSupport.com shall not be liable for indirect, incidental, special, or consequential losses arising from :

Tender rejection or disqualification.
Changes in tender conditions or deadlines.
Decisions of government authorities.
Portal downtime or technical failures.
Internet connectivity or system issues.
Incorrect or incomplete customer-provided information.
Unauthorized use of customer credentials.
Third-party service failures.
Delays caused by circumstances beyond our reasonable control.

Where liability cannot lawfully be excluded, it will be determined in accordance with applicable law.

To the extent legally permitted, any liability directly arising from a particular paid service shall not exceed the service fees actually paid for that specific service.

Nothing in these terms excludes liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

20. Website Availability and Changes

We make reasonable efforts to keep our website accessible and its information updated.

However, we do not guarantee uninterrupted availability, error-free operation, or continuous access to all website features.

We reserve the right to :

Update website content.
Modify service descriptions.
Add or remove services.
Change website features.
Correct errors and outdated information.
Suspend or discontinue any website feature where necessary.

Such changes may be made without individual advance notice, subject to applicable law and existing service commitments.

21. Prohibited Use of Website and Services

Visitors and customers must not :

Use our website for unlawful purposes.
Submit fraudulent or misleading enquiries.
Upload malicious software or harmful files.
Attempt unauthorized access to website systems.
Interfere with website functionality.
Impersonate another person or business.
Use our services to submit false documents to government authorities.
Misuse our contact details or business identity.
Engage in activities that violate applicable tender or procurement rules.

We reserve the right to restrict access or refuse services where misuse or unlawful activity is identified.

22. Force Majeure

We shall not be responsible for delays or interruptions caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, power failures, internet outages, cyber incidents, portal shutdowns, public emergencies, or other unforeseen circumstances.

In such cases, we will make reasonable efforts to communicate the situation and resume the affected services when possible.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to mandatory statutory rights and applicable legal requirements, disputes arising from the use of this website or our services shall be subject to the competent courts having jurisdiction in Ahmedabad, Gujarat.

Nothing in this section limits any consumer rights or statutory remedies available under applicable law.

24. Changes to These Terms

BiddingSupport.com reserves the right to update or modify these Terms & Conditions and Service Policy from time to time.

The updated version will be published on this website with a revised effective or last-updated date.

Continued use of the website after publication of revised terms constitutes acceptance of the updated terms to the extent permitted by applicable law.

Customers with ongoing service engagements will remain subject to the specific written terms agreed for those engagements, where applicable.

25. Contact Information

For questions, clarifications, service-related concerns, or requests concerning these Terms & Conditions, please contact us.

Business Name : Bidding Support
Website : https://www.biddingsupport.com
Address : 23-24 Shriji House, B/h M.J. Library, Opp. Gujarat Bhavan, Ellisbridge, Ahmedabad, Gujarat - 380006
Phone : +91 92760 83333
WhatsApp : +91 92743 15555
Contact Page : https://www.biddingsupport.com/contact

By using BiddingSupport.com or engaging our services, you acknowledge that you have read and understood these Terms & Conditions and agree to the applicable provisions stated above.